Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Groflya app and services. By using our platform, you agree to these Terms.

1. Services

Groflya provides quick delivery of groceries, essentials, and other items within designated service areas in Lucknow.

2. User Responsibilities

• You must provide accurate information while creating an account or placing an order.

• You agree not to misuse the platform for unlawful activities.

• You are responsible for ensuring someone is available to receive the delivery.

3. Orders & Payments

• All orders are subject to availability and confirmation.

• Payments must be completed via supported payment methods.

• Prices are subject to change without prior notice.

4. Delivery

• Delivery times are estimates and may vary due to traffic, weather, or other conditions.

• If you are unavailable at the delivery location, additional charges may apply.

5. Cancellation & Refunds

• Orders once placed cannot always be canceled if already processed.

• Refunds (if applicable) will be initiated as per Groflya’s refund policy.

6. Limitation of Liability

Groflya is not liable for:

• Delays caused by unforeseen circumstances.

• Quality of third-party products delivered.

• Indirect or incidental damages.

7. Account Suspension

Groflya reserves the right to suspend or terminate accounts found violating these Terms.

8. Governing Law

These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of Lucknow, Uttar Pradesh